How we collect personal information
We may collect personal information about you:
- directly from you where you contact us;
- directly from you where you are a user of our services; or
- via a third party such as your advisor, a broker or a bank where a user of our Services uses our Services to provide services relating to your SMSF.
The types of personal information we collect
The types of personal information we may collect about you include:
- your name;
- your contact details, including email address, mailing address, street address and/or telephone number;
- your date of birth;
- your tax file number;
- your credit card details;
- your bank account details;
- information about your assets;
- further information about your finances, such as investment records, bank records, superannuation records,
- insurance information;
- identification information, such as your driver’s licence details or passport details;
- information you provide to us through feedback surveys;
- details of services we have provided to you and/or that you have enquired about, and our response to you;
- additional personal information that you provide to us, directly or indirectly, through your use of our Services or associated applications and/or accounts from which you permit us to collect information; and
- any other personal information requested by us and/or provided by you or a third party.
Why we collect, hold, use and disclose personal information
We may collect, hold, use and disclose personal information for the following purposes:
- to enable you to access and use our Services and any associated applications;
- to allow our users to use our Services to provide their own services in relation to your SMSF;
- to contact and communicate with you about our Services;
- for internal record keeping, administrative, invoicing and billing purposes;
- for analytics, market research and business development, including to operate and improve our Services and any associated applications; and
- to comply with our legal obligations and resolve any disputes that we may have.
The third parties we may disclose personal information to
We may disclose personal information to:
- third party service providers for the purpose of enabling them to provide their services to us, including (without limitation) data storage, web-hosting and server providers, maintenance or problem-solving providers and professional advisors;
- our employees, contractors and/or related entities;
- our existing or potential agents or business partners, including auditors and accountants that provide services in connection with our Services;
- anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
- credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for services we have provided to you; and
- courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights.
Disclosure overseas: We may disclose personal information overseas. The countries to which we send personal information for the purposes listed above may not have the same privacy laws as Australia. If we disclose your personal information to third parties in other countries we will perform those disclosures in accordance with the requirements of applicable law.
How we treat personal information that is also sensitive information
Sensitive information is a sub-set of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.
If your sensitive information is collected, your sensitive information may only be used and disclosed for the primary purpose for which the sensitive information was collected and purposes directly relating to the primary purpose for which the sensitive information was collected, including to provide our Services. Sensitive information may also be used or disclosed if required or otherwise authorised by law.
Your rights and controlling your personal information
Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our Services.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Anonymity: Where practicable we will give you the option of not identifying yourself or using a pseudonym in your dealings with us.
Restrict and unsubscribe: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. You may also unsubscribe from our email database or opt-out of marketing communications by using the opt-out facilities provided in the communication.
Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you wish to make a complaint about how we have handled your personal information, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact the relevant authority.
Cookies and web beacons
Cookies: We may use cookies on our online Services from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. We only collect aggregated data via our cookies and we use such aggregated data solely for the functionality of our Services and to assist us in improving our Services.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our online Services.
Web beacons: We may use web beacons on our online Services from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page. We only collect aggregated data via web beacons and we use such aggregated data solely to assist us in improving our Services.
Storage and security
Security for all personal information held by us is extremely important to us. We are committed to ensuring that the personal information we collect is secure. In order to take reasonable steps to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, such as encryption and restricted access on a need to know basis, with the aim to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Links to other websites
Our Services may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.
Amendments
We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.
For any questions or notices, please contact our Privacy Officer at:
UNIP Australia Pty Ltd ABN 49 154 114 619
Email: support@unip.com.au
Last update: 14 April 2020
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